Terms of Service

1. Eligibility

• You must be at least 14 years old or the legal age in your jurisdiction.
• If acting on behalf of a business, you confirm you have authority to bind that entity.
• We may request identity verification at any time.
• Services may not be used in restricted jurisdictions.

2. Account Registration

• You must provide accurate, complete, and current information.
• False identities or misleading details are strictly prohibited.
• Multiple accounts created to bypass limits may be terminated immediately.
• We reserve the right to suspend accounts pending identity verification.
• You are responsible for maintaining the security of your account and credentials.

3. Services Provided

RazorCloud provides:

• Free hosting & trials
• Shared web hosting
• Game hosting (Minecraft, Bot hosting, etc.)
• VPS & RDP hosting
• Dedicated IP services & custom add-ons

All services are provided on an "as-is" and "as-available" basis.

4. Free Hosting Terms

• Free hosting is provided at our sole discretion.
• No uptime guarantees or automated backup guarantees apply to free plans.
• Resources may be limited, throttled, or modified at any time.
• Incomplete or inactive accounts may be deleted automatically after extended inactivity.
• Advertisements or RazorCloud branding may be displayed on free services.
• Free plans strictly prohibit crypto mining, file storage abuse, proxy/VPN networks, pirated software, adult content, high CPU scripts, and automated bots.
• Free accounts violating any terms may be suspended immediately without notice.

5. Paid Services

• All paid services are billed in advance on a recurring subscription or one-time basis.
• Service provisioning begins after confirmed payment receipt.
• Resource limits must be respected at all times.
• Pricing is subject to change with reasonable prior notice.
• Paid services grant usage rights but do not transfer physical hardware ownership.

6. VPS & Root Access Responsibility

• If your service includes root or administrative access, you are solely responsible for server security.
• You must maintain firewalls, security configurations, and operating system updates.
• Misconfigured servers causing network abuse or high load may be suspended.
• RazorCloud does not provide unmanaged system administration unless custom support is purchased.

7. Payments & Billing

• All services operate on a prepaid billing cycle.
• Invoices must be paid in full on or before the due date to avoid service interruption.
• Unpaid invoices result in automatic service suspension and subsequent data deletion.
• Suspended services may incur a reactivation fee.
• Applicable taxes (including GST) may be added to invoices.
• Payment chargebacks or PayPal disputes result in immediate account suspension and a permanent ban.

8. User Responsibility for Billing & Account Management

• You are solely responsible for managing and monitoring your account, including active services, renewal dates, unpaid invoices, and credit balance.
• You agree to log in regularly to review active services, upcoming renewals, outstanding invoices, and account balances.
• RazorCloud is not liable for suspension, termination, service interruption, or data loss caused by failure to check or pay invoices on time. Not logging into your account is not a valid excuse.
• You must maintain sufficient credit balance or valid payment methods to prevent service interruptions.
• While invoice reminder emails are sent automatically, you are responsible for ensuring your registered email address is valid and monitored. Failure to receive email notifications does not excuse missed payments.

9. Refund Policy Summary

• Refund requests must be submitted within 12 hours of first payment for first-time customers.
• VPS services are strictly non-refundable due to instant resource allocation.
• Dedicated IPs, domains, setup fees, add-ons, and abuse-suspended accounts are non-refundable.
• Refunds are returned strictly to the original payment method.

10. Resource Usage & Fair Use

• Excessive CPU, RAM, disk I/O, or bandwidth usage affecting node stability may result in throttling or suspension.
• Infinite loops, malicious background scripts, or CPU stressers are strictly prohibited.
• Public file-sharing platforms are not allowed without prior authorization.
• Cryptocurrency mining is strictly banned across all standard hosting packages.

11. Prohibited Activities

Strictly prohibited activities include:

• Malware, ransomware, or virus distribution
• Phishing portals, fake login forms, or financial scams
• Hacking tools, botnet controllers, or DDoS-for-hire platforms
• Unsolicited bulk email (Spam) or mail relay abuse
• Copyright-infringing or pirated material hosting
• Terrorism-related content or hate speech
• Carding, stolen credit card processing, or identity theft
• Blackhat SEO manipulation or abusive web scraping

Violations result in immediate service termination without refund and reporting to legal authorities.

12. Abuse Complaints

• Abuse reports received by RazorCloud must be resolved within 24 hours of notice.
• Failure to respond or resolve abuse tickets leads to immediate service suspension.
• Repeat violations result in permanent account termination.

13. Staff Harassment Policy

• Harassment, threats, insults, profanity, or abusive conduct toward RazorCloud staff via tickets, live chat, email, or Discord will result in immediate service termination without refund.
• We maintain a strict zero-tolerance policy against staff harassment.

14. Data & Backups

• You are solely responsible for maintaining external off-site backups of your data.
• RazorCloud does not guarantee data restoration or retention.
• We are not liable for data loss caused by hardware failure, cyberattacks, user misconfiguration, or non-payment deletion.

15. Service Level Agreement (SLA)

• Paid services carry a 99% monthly network uptime guarantee.
• SLA credit claims must be submitted via support ticket within 7 days of the incident.
• Approved credits apply exclusively to future invoice renewals.
• Exclusions include scheduled maintenance, third-party outages, user misconfigurations, and DDoS attacks exceeding standard mitigation limits. Free plans are excluded.

16. Dedicated IP Policy

• Assigned IP addresses remain the exclusive property of RazorCloud or upstream providers.
• Dedicated IPs are non-transferable and non-refundable.

17. Affiliate & Referral Program

• Affiliate commissions are paid only after referred customers complete their first billing cycle.
• Commissions are reversed if referred orders are refunded or disputed.
• RazorCloud reserves the right to terminate affiliate accounts violating referral guidelines.

18. Reseller Policy

• Reselling VPS or infrastructure requires explicit written reseller authorization.
• Unauthorized infrastructure reselling will lead to instant account termination.

19. Intellectual Property

All RazorCloud branding, logos, software, control panels, and custom designs remain the sole intellectual property of RazorCloud. Unauthorized copying or redistribution is strictly prohibited.

20. Limitation of Liability

To the maximum extent permitted by applicable law, RazorCloud shall not be liable for any indirect, incidental, or consequential damages resulting from service usage or downtime. Total aggregate liability is strictly capped at the total amount paid by you to RazorCloud in the preceding 30 days.

21. Indemnification

You agree to defend, indemnify, and hold harmless RazorCloud and its operators from any claims, damages, liabilities, costs, or legal fees arising from your use of our services or violation of these Terms.

22. Force Majeure

RazorCloud is not liable for performance delays or failures resulting from causes beyond reasonable control, including natural disasters, warfare, power grid outages, upstream fiber cuts, or government regulations.

23. Suspension & Termination

We reserve the right to suspend or terminate service access without notice for Terms violations, non-payment, fraud, security threats, or legal compliance demands. No refunds are granted for terminated accounts.

24. Severability

If any provision of these Terms is held unenforceable or invalid, the remaining provisions will continue in full force and effect.

25. Entire Agreement

These Terms of Service, along with our Privacy Policy, Acceptable Use Policy, and Refund Policy, constitute the complete agreement between you and RazorCloud regarding your use of our services.