This Refund Policy outlines the terms and conditions under which refunds may or may not be issued for services purchased from RazorCloud ("Company", "we", "our", "us"). By placing an order or subscribing to any RazorCloud service, you acknowledge and agree to this policy.
1. General Refund Eligibility
- Refund requests must be submitted within 12 hours of the initial invoice payment.
- Refunds are strictly reserved for first-time customers. If you have previously purchased or used any RazorCloud service under the same account, payment details, or email, subsequent orders are non-refundable.
- Recurring subscription renewal payments are strictly non-refundable.
- Refunds are not automatically issued upon cancellation; you must open a support ticket with the Billing Department to formally request a refund.
2. Strictly Non-Refundable Services
The following products, services, and fees are strictly non-refundable under any circumstances:
- Virtual Private Servers (VPS) & Dedicated RDP: Due to immediate hardware resource reservation and IP allocation, all VPS & RDP plans are strictly non-refundable.
- Dedicated IP Addresses: IP assignments are final upon order provisioning.
- Domain Registrations & Transfers: Domain registration fees are immediately paid to registry registries and cannot be reversed.
- Setup & Customization Fees: One-time setup, migration, or administration fees.
- Add-ons & Upgrades: Additional storage, extra RAM, or custom software licenses.
- Suspended Accounts: Any account or service suspended due to Acceptable Use Policy (AUP) or Terms of Service violations forfeit all refund rights.
3. Refund Conditions & Approval
Refund requests will be denied if:
- The service was utilized for abusive, illegal, or high-load operations (e.g. DDoS attacks, spam, torrenting).
- The request is submitted after the 12-hour initial payment window has expired.
- A payment dispute or chargeback has already been opened with a bank or payment gateway.
- The request lacks a valid technical or service-related justification. Simply changing your mind after active usage does not constitute a valid refund claim.
4. Chargebacks & Payment Disputes
⚠ Warning Regarding Unauthorized Disputes
Filing a chargeback or payment dispute with your bank, credit card issuer, or PayPal without contacting RazorCloud support first will result in immediate suspension of all active services, account termination, permanent IP ban, and forfeiture of all stored data.
5. Processing Approved Refunds
- Approved refunds will be processed back to the original payment method used during checkout.
- Refund processing may take 3 – 7 business days depending on payment processor settlement cycles.
- Non-refundable payment gateway transaction fees may be deducted from the refunded sum.
6. Service Level Agreement (SLA) Credits
Downtime compensation under our SLA is provided exclusively as account service credits for future renewals. SLA compensation is never issued as cash refunds. See our Service Level Agreement for details.
