RazorCloud ("we", "us", "our") is committed to protecting your privacy and keeping our data-handling practices transparent and honest. This Privacy Policy explains what information we gather, why we gather it, how we store it, and how we keep it safe when you visit our website (https://razorcloud.org), access the client portal, or use any of our hosting services.
1. Scope of This Policy
This policy applies to:
- Visitors browsing our website and web applications
- Registered users with active accounts
- Users of our free and paid hosting services
- Affiliates, partners, and support ticket submitters
It does not cover third-party services that are not operated or controlled by RazorCloud.
2. Information We Collect
2.1 Information You Provide Directly
- Full legal name and business name
- Email address and phone number
- Billing address and country of residence
- Government-issued identification (only when fraud prevention requires it)
- Support ticket conversations, email correspondence, and Discord support logs
2.2 Automatically Collected Information
- IP address, login timestamps, and geographic metadata
- Browser type, operating system, and screen resolution
- Referral source, page navigation paths, and session duration
- Bandwidth utilization, HTTP request metadata, and firewall events
2.3 Infrastructure & Service Metrics
- Server resource statistics (CPU load, RAM usage, disk utilization, bandwidth throughput)
- Automated firewall records, DDoS mitigation logs, and abuse monitoring events
Important: We never inspect or access the contents of your hosted applications unless it is strictly required for active security investigations or responding to lawful legal requests.
3. Legal Basis for Processing
We process personal data based on the following legal grounds:
- Contract Performance: Delivering the hosting services you ordered, managing your account, and fulfilling billing obligations.
- Legal Compliance: Keeping accurate tax records, preventing fraudulent payment activity, and meeting statutory requirements.
- Legitimate Business Interests: Hardening our network, blocking DDoS attacks, and improving overall service reliability.
4. How We Use Your Information
- Account creation, identity verification, and client portal authentication
- Invoice generation, payment processing, and billing lifecycle management
- Service provisioning, automated server deployments, and technical support
- Detecting, preventing, and mitigating fraudulent orders, network abuse, or cyberattacks
- Sending essential service notifications, maintenance windows, and invoice alerts
We NEVER sell, trade, or rent your personal information to third-party advertisers.
5. Payment Processing
All financial transactions are handled securely through PCI-compliant third-party gateways such as Stripe, PayPal, Razorpay, or UPI providers. RazorCloud never stores or retains complete credit card numbers or banking passwords on its own servers.
6. Data Retention Policy
- Active Accounts: Account and service data are retained while your subscription remains active.
- Inactive/Terminated Accounts: Hosted data is deleted after account termination or extended non-payment.
- Financial & Tax Records: Billing history and invoice logs are retained for statutory tax compliance periods.
- Abuse Records: Abuse event logs and IP blocklists may be stored indefinitely to protect system integrity.
7. Data Sharing & Third-Party Integrations
We share limited data with necessary infrastructure and software partners exclusively to operate our services:
- Payment gateways (Stripe, PayPal, Razorpay)
- Control panel vendors (Pterodactyl, cPanel, WHMCS)
- Datacenter & DDoS mitigation providers (Cloudflare, Path, OVH)
- Legal and tax authorities when mandated by valid law enforcement requests
8. Security Safeguards
We employ modern security best practices including SSL/TLS transit encryption, hardware firewalls, strict role-based employee access controls, two-factor authentication support, and continuous threat monitoring to safeguard stored data.
9. User Data Rights
Depending on your jurisdiction, you maintain the following rights:
- Right to access personal data stored in your account
- Right to rectify inaccurate or outdated profile information
- Right to request account closure and data erasure (subject to tax/legal retention mandates)
- Right to lodge a privacy query via our support ticket system
10. Contact Us
For privacy inquiries or data rights requests, please open a support ticket in your RazorCloud client dashboard or contact our privacy compliance team via official support channels.
